Our Trading Environment – Open for You

Our branches, including most of our trade counters are all open for prebooked collections and deliveries. The paving displays are open for viewing at our Gatwick and Taylors Hill branches. All branches excluding Sevenoaks will also resume Saturday trading on June 6th.

BranchDelivery Call & Collect Collections Paving Display Area
Godstone High Street Yes No Yes
No appointment required
N/A
Godstone Taylors Hill Yes No Yes
No appointment required
Yes
Gatwick Yes Yes Yes
No appointment required
Yes
Sevenoaks Yes Yes Yes – Limited
Please call ahead where possible
N/A

Please see our opening hours page for relevant opening times.

We are really confident we have good steps in place to keep us all safe.

We have found new ways to work to ensure everyone’s safety. As you know we all need to continue to be vigilant and carry out the all-important social distancing.  In certain situations, this can be really tricky, so we may need to remind you to take care. There is no doubt it takes a bit of getting used to but by now we all know that good preventative measures such as distancing and hand washing continue to be key.

At every branch we have looked at the way we serve you and made it safe to do so. At a couple of branches, we are still awaiting equipment to enable them to open the counter safely.

 Our safety measures include:

 •            Operating with social distancing at all times

•             Creating dedicated parking bays for collections

•             Erecting protective clear screens at our counters

•             Moderating the number of people in each of our shops

•             Putting in place clear 2m queue markers

•             Providing hand sanitiser gel both outside and inside our shops to encourage good hygiene levels

•             Increasing our regular cleaning regimes

•             Enabling our drivers to make contactless deliveries

We want to make the experience of shopping with us a happy and efficient one. Nevertheless, we are all having to learn to behave a little bit differently so if you don’t get a friendly handshake or manly hug, rest assured we do still love you!  Good news is there’s still a place for friendly banter …. as long as you’re 2m away!

If you can help by sticking to our ‘new normal’ rules it would be really appreciated. We continue to think about new ways of improving our service, so you can get on and do what you need to do.

 We want to reassure you that our team is here to help in any way you need us, and we will do our best to support and keep you safe in these uncertain times.

Accounts & Invoicing

Please note if you have any questions about your Fairalls account or invoices during this difficult period, you can contact our accounts team via the following emails and we will do our best to help:

General Accounts & Credit Control enquiries – sal.moody@fairalls.co.uk

Purchase Ledger enquiries – caroline.hogan@fairalls.co.uk